Customer Retention Executive

Lloyd Motor Group have a new and exciting opportunity for a Customer Retention Executive to join our team.

This is an exciting time as we are forming one collaborative customer experience team based at Lloyd BMW / MINI Carlisle. The team will oversee all outbound and inbound calls to our customers who require an MOT, Service or Health check on their vehicle.

After customer service training, we will equip you with the knowledge and skills to deliver first-class customer service on every call. Full training will be provided around customer bookings, upselling our products and using various software tools.

We are looking for people with passion and integrity, the ability to manage multiple customers, and excellent communication skills. You don’t need recent Contact Centre or customer service experience, just the ability to want to learn and represent a luxury brand to a high standard.

Main Duties would include:

• To utilise iLloyd and Dealer Management / manufacturer systems to contact customers due for service, MOT or vehicle updates checking EVHC system for any outstanding deferred work for follow up / clear down
• Apply understanding of the customer’s needs to guide them towards the product or service that will best meet their needs
• To promote Service Plans and Products to applicable customers and new service customers as a retention tool
• Supports the Service Manager and team to meet objectives
• Work with your colleagues to actively promote our services and identify business opportunities.

Salary: £24,400 Basic Salary Per Annum with an OTE of £29,000 Per Annum

Hours: Monday to Friday, 8.30 a.m. to 5.00 p.m.

About Lloyd Motor Group:

Lloyd Motor Group is the largest prestige motor group covering Cumbria, the North East, Lancashire, North Yorkshire and the South of Scotland and has been successfully trading for over 40 years. Privately owned and family run, the company prides itself on its professional yet personal approach in dealing with and supporting its customers and staff, always committed to the communities it serves. Lloyd Motor Group currently has 6 BMW and MINI retailers as well as operating 9 franchise retailers representing brands including Jaguar, Land Rover, Volvo, Kia, Volkswagen, Honda Motorcycles and Motorrad, and 5 state of the art Bodyshops.

Rewards and Benefits:
As well as a competitive salary, we offer the following benefits:

• 30 days holiday a year (inclusive of Bank Holidays), plus an extra day off on your birthday.
• Healthcare cash plan.
• Employee vehicle-discount schemes.
• Highstreet discounts
• Childcare vouchers.
• Cycle to work scheme.
• Eyecare vouchers.
• Free flu jabs.
• Internal and manufacturer training.

To apply for this position, please click on the link below to submit your CV.

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