Assistant Service Manager

Lloyd Motor Group has a great opportunity for a Assistant Service Manager to join their management team and assist in the leading the service department at Lloyd BMW, South Lakes.

Salary: £45,000 OTE

Hours: 45 hours per week + Saturdays when required.

The role will include influencing the success of a busy service department, working with prestige brands and managing the daily workload of your Service Advisor team. 

Reporting to the Aftersales Manager, your duties will include, but are not limited to:

• Driving additional business within the aftersales department using demographic data to highlight new opportunities
• Overseeing a team of Service Advisors managing daily workload to ensure maximum efficiency
• Carrying out review meetings/reporting and improving on Department performance through target given objectives
• Dealing with all customers in a professional, prompt and courteous manner, portraying a positive impression of the Service Department
• An understanding of Warranty coverage
• To create robust reports for the Aftersales Manager on group and individual performance

An ideal Assistant Service Manager will hold the following skills and experiences:

• Previous experience in the automotive industry.
• Knowledge and understanding of basic mechanics
• Motivated, with a proactive approach to customer service.
• Enjoy the challenge of influencing the success of the Services department.
• Excellent interpersonal and organisational skills and be well presented.
• Must be IT literate, and a working knowledge of Kerridge
• People management skills

Rewards and Benefits:

• 30 days holiday a year (inclusive of Bank Holidays), plus an extra day off on your Birthday and Christmas Eve (if it falls on your working day).
• Pension scheme with life cover.
• Healthcare cash plan.
• Employee vehicle-discount schemes.
• Refer a friend or customer schemes.
• High street discounts and cashback.
• Free flu jabs.
• Dedicated internal and manufacturer training and development programmes to nurture you through your career.

About Lloyd Motor Group:

Lloyd Motor Group is the largest privately owned prestige motor group in the North covering Cumbria, North Yorkshire, the North East, Lancashire and the South of Scotland. Our company prides itself on its professional yet personal approach in dealing with and supporting its Customers and Staff. Lloyd Motor Group now has 7 BMW & MINI Retail Centres, 5 modern Bodyshop’s, 4 Land Rover Retail Centres, as well as representing Volvo, Kia, Volkswagen, INEOS Grenadier and Honda motorcycles and BMW Motorrad.

To apply for this position, please click on the link below to submit your CV.

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