Customer Service Apprentice

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Lloyd South Lakes BMW – Customer Service Apprentice

We have a fantastic opportunity for you to kick start your career working with one of the most prestigious automotive brands.

This apprenticeship combines off-the-job training with on-the-job learning, and you will be supported at every step of the way. Our apprentices obtain a nationally recognised qualification upon successful completion of the programme.

Salary (Year 1): £7.50

Hours: 41.5 Hours per week (including 1 in 3 Saturdays)

The Role:

  • Handle inbound inquiries professionally and courteously for the Aftersales Department.
  • Understand customer needs and recommend the appropriate services.
  • Create workshop bookings for servicing and repairs via phone and email.
  • Prepare daily job cards for workshop visits, ensuring all details are accurate, including recalls, service packages, and warranties.
  • Upload appointment information to the department platform and archive job cards after visits.
  • Promote and identify service plans for both new and existing customers as a retention tool.
  • Use manufacturer data to find new service booking opportunities, sending digital communications and making outbound calls.
  • Identify new opportunities for customers using the BMW/MINI Assist program, ensuring a seamless experience while their car is being repaired
  • Capture any accident repair inquiries and forward them to the appropriate department

The Training Qualification:

  • Level 2 Customer Service
  • With the qualification being earned through the BMW Training Programme you will have the opportunity to Travel to, and stay at, their academy for off-the-job training.
  • As a Customer Service Apprentice, you will liaise between customers and technicians for scheduling services, listening to requests and estimating costs. You will develop not only your interpersonal skills but your digital skills as well.

Applicants must possess the following:

  • GCSE grades level 4 or above in English, Maths and two other subjects (or equivalent qualifications)
  • Team player
  • Dependable and punctual
  • Attention to detail
  • Ability to operate well under pressure

Company Benefits:

  • 30 days holiday a year (inclusive of Bank Holidays), plus an extra day off on your birthday
  • Healthcare cash plan
  • Employee vehicle-discount schemes
  • Highstreet discounts
  • Childcare vouchers
  • Cycle to work scheme
  • Eyecare vouchers
  • Free flu jabs
  • Internal and manufacturer training

About Lloyd Motor Group: 

Lloyd Motor Group is the largest privately owned prestige motor group in the North covering Cumbria, the North East, Lancashire and the South of Scotland. Our company prides itself on its professional yet personal approach in dealing with and supporting its Customers and Staff. Lloyd Motor Group now has 7 BMW & MINI Retail Centres, 5 modern Bodyshops, 4 Land Rover Retail Centres, as well as representing Volvo, Kia, Volkswagen and Honda motorcycles and Motorrad. 

To apply for this position, please click on the link below to submit your CV. PDF Format only.  

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Benefits of Working With Us

Healthcare plans benefit icon

Healthcare Plans

Medicash healthcare cash plan is available for all colleagues.

Holidays benefit icon

Holidays

30 days of holiday a year. Plus an extra day off on your birthday.

Retail discount scheme benefit icon

Retail Discount Scheme

Highstreet discounts and cashback opportunities.

Refer a friend scheme benefit icon

Refer a Friend Scheme

Colleague incentive of £500 for recommending great people to join us.

Great facilities benefit icon

Great Facilities

We take pride in our state-of-the-art working environments and facilities.

Staff parking benefit icon

Staff Parking

Free staff parking at the majority of our sites or subsidised parking.

Customer Reviews

4.7/5

Rating based on 5,651 verified reviews

Rating based on 5,651 verified reviews

Land-Rover-Logo
Excellent service from Christian! I would recommend Lloyd Land Rover York to anyone.
Neal Turner
York Land Rover - November, 2024
BMW-Logo
Absolutely faultless experience from start to finish with Danny Greaves, couldn’t recommend him enough and will 100% be returning
Charlie Thwaites
Blackpool BMW - July, 2024
Land-Rover-Logo
Range Rover Sport Dynamic P460e - wow what a fantastic car.
Paul Graham
Carlisle Land Rover - May, 2024
Land-Rover-Logo
Really great experience buying from Lloyd Land Rover Kelso. Special mention to Alistair who made the process an enjoyable one!
L Mair
Kelso Land Rover - November, 2024
Jaguar
Staff very attentive and car processed very efficiently.
John
York Jaguar - February, 2024
MINI-Logo
So lovely and approachable. Brett was so helpful and knowledgeable. Thanks so much !
Daisy Edgar
Newcastle MINI - November, 2024