Customer Experience Advisor

Lloyd Motor Group have a new and exciting opportunity for a Customer Experience Advisor to join our team.

This is an exciting time as we are forming one collaborative customer experience team based at Lloyd Jaguar Land Rover in York. The team will oversee all outbound and inbound calls to our customers who require an MOT, Service or Health check on their vehicle.

After customer service training, we will equip you with the knowledge and skills to deliver first-class customer service on every call. Full training will be provided around customer bookings, upselling our products and using various software tools.

Salary: £24,500 Basic Per Annum and up to £28,000 OTE Per Annum

Hours: Monday-Friday, 8:30am-5:30pm (3 days in the office, 2 days working from home)

Location: The role represents the whole of Lloyd Motor Group; however, you will be based at Lloyd Land Rover in York.

Role responsibilities:

• To utilise iLloyd and CRM@Retail contacting customers due for service, MOT or vehicle updates checking EVHC system for any outstanding deffered work for follow up / clear down
• Apply understanding of the customer’s needs to guide them towards the product or service that will best meet their needs
• To promote Service Plans and Extended Warranties to applicable customers and new service customers as a retention tool
• Supports the Service Manager and team to meet objectives
• Monitor work mix from bookings to aim to achieve 20% Internal, 20% Warranty and 60% Retail work mix
• Works with colleagues across the Dealership to investigate and resolve customer complaints

Rewards and Benefits:

• 30 days holiday a year (inclusive of Bank Holidays), plus an extra day off on your birthday.
• Healthcare cash plan.
• Employee vehicle-discount schemes.
• Highstreet discounts
• Childcare vouchers.
• Cycle to work scheme.
• Eyecare vouchers.
• Free flu jabs.
• Internal and manufacturer training.

About Lloyd Motor Group:

Lloyd Motor Group is the largest prestige motor group covering Cumbria, the North East, Lancashire, North Yorkshire and the South of Scotland and has been successfully trading for over 40 years. Privately owned and family run, the company prides itself on its professional yet personal approach in dealing with and supporting its customers and staff, always committed to the communities it serves. Lloyd Motor Group currently has 7 BMW and MINI retailers as well as operating 8 franchise retailers representing brands including Land Rover, Volvo, Kia, Volkswagen, Honda Motorcycles and Motorrad, and 5 state of the art Bodyshops.

To apply for this position, please click on the link below to submit your CV.

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