Customer Experience Advisor

An exciting opportunity has arisen for a Customer Experience Advisor to join Lloyd Motor Group based in York.

Salary: £24,500 with OTE of £31,500

Hours: Monday-Friday, 8:30am-5:30pm (3 days in the office, 2 days working from home)

Role responsibilities:

• To utilise iLloyd and CRM@Retail contacting customers due for service, MOT or vehicle updates checking EVHC system for any outstanding deffered work for follow up / clear down
• Apply understanding of the customer’s needs to guide them towards the product or service that will best meet their needs
• To promote Service Plans and Extended Warranties to applicable customers and new service customers as a retention tool
• Supports the Service Manager and team to meet objectives
• Monitor work mix from bookings to aim to achieve 20% Internal, 20% Warranty and 60% Retail work mix
• Works with colleagues across the Dealership to investigate and resolve customer complaints

Rewards and Benefits:

• 30 days holiday a year (inclusive of Bank Holidays), plus an extra day off on your birthday.
• ​​​​​​​Healthcare cash plan
• Employee vehicle-discount schemes.
• Highstreet discounts
• Childcare vouchers.
• Cycle to work scheme.
• Eyecare vouchers.
• Free flu jabs
• Internal and manufacturer training.

About Us:
Lloyd Motor Group is recognised as one of the UK’s leading independent automotive groups and represents some of the world's most prestigious automotive manufacturers including BMW, MINI, Land Rover, Volvo, Kia and Volkswagen. Starting their journey with BMW in Cockermouth in 1976, the family-owned company now employs over 1,300 people across ten franchise brands and four in-house brands from locations across the north of England and south of Scotland.

To apply for this position, please click on the link below to submit your CV.

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